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“Our main customer service concern at E! is dealing with the huge volume of inquiries we receive every day and sorting out the simple requests for entertainment-related information from the actual customer support issues. With the system running on E! Online, people are able to find answers to their questions themselves 24 hours a day. The system answers questions without us, and that has meant a drastic reduction in incoming emails. gives us an organized customer service database and allows us to focus in on the people who need assistance right away.”

Head of Customer Support
E! Online
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