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Customer Support Software | Customer Service Software | HostedSupport, Inc.
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More About ezSupport
More About ezSupport for eBay
Expansion Modules
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Free! with ads
Plus! earn $$
without ads
Increases revenue up to 25%
Answers up to 80% of customer questions - automatically
Fewer emails/calls to support reps
Provides 24/7/365 support
It's web-based - no software upkeep
Reports display customer question searches
Quick & Easy setup with online wizard
30-day free trial with help desk ads removed
ezSupport - What is it? ezSupport is a web-based suite of customer support software tools that lets you earn $$ by displaying ads on your help desk.
View ezSupport Demo 30-Day Free Trial

Earn $$ While Supporting Your Customers
You can use ezSupport for free by displaying a column of ads on the right side of your help desk.  Plus!  Hosted Support will pay you 50% of the revenue from your help desk ads, so you can actually earn $$ while supporting your customers.  The more customers use your help desk, the more $$ you earn.  All you have to do is join Hosted Support's Ads Revenue Sharing Program.

Your Help Desk
ezSupport includes everything you need to customize a help desk that you can add to your website, your emails, your eBay listings, your eBay, Amazon, Yahoo! stores -- anywhere you want.

Searchable FAQs
Your help desk can have an unlimited number of Frequently Asked Questions that customers can either browse by category, or search with natural-language questions.  With customers answering their own questions using searchable FAQs, businesses tell us that ezSupport eliminates up to 80% of their email workload.  And when customers get answers to their questions immediately, they are much more likely to purchase immediately.  A survey of our customers showed revenue increases of up to 25% after they started using ezSupport.

Natural-Language Search
ezSupport’s Natural-Language Search technology allows customers to search your FAQs using full, natural-language questions, such as "Do you ship to Australia?".  ezSupport automatically filters out extraneous words while parsing the relevant keywords to use as search terms.  ezSupport queries your account’s FAQ knowledgebase and instantly returns any matching FAQs ranked in order of search relevance.  And every ezSupport account can fine tune its search algorithm to accommodate company or business-specific terms.

ezSupport Modules  [learn more]
In addition to its core searchable FAQ help desk, ezSupport provides feature modules such as Problem Ticketing, Returns Management, and Chat.  ezSupport’s modules allow you to customize the support options offered to customers.  Modules can be added to or removed from your ezSupport account at any time to meet your business needs.

Start Earning $$ Now!

Click to View Example Help Desk
Example Help Desk

Click to View Example ezSupport Admin
Example Admin
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