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/*************************************************************************************************
make the xmlhttp call
************************************************************************************************* */
function XMLCall(ID, CID)
{	
	var oXMLHTTP = 	GetHTTPObject();
	// Prepare the XMLHTTP object for a HTTP POST to our validation CFM page
	var sURL = "../hsapi/InsertFaqView.cfm?id=" + ID + "&companyid=" + CID;

	oXMLHTTP.open( "POST", sURL, true );
	// Execute the request
	try {
		oXMLHTTP.send(sURL);
		}
		catch (e) {
					alert(oXMLHTTP.Status);
				}	
	//if (oXMLHTTP.responseText != "success") 
	//alert(oXMLHTTP.responseText);
	delete oXMLHTTP;
}

/*************************************************************************************************
Create the xmlhttp object to send.
************************************************************************************************* */
function GetHTTPObject()
{
	try {
	  oXMLHTTP = new ActiveXObject("Msxml2.XMLHTTP");
	 	} 
		catch (e) 
			{
	  		try	{
	   				oXMLHTTP = new ActiveXObject("Microsoft.XMLHTTP");
	  			} catch (E) 
					{
	   					oXMLHTTP = false;
	  				}
	 		}
	if (!oXMLHTTP && typeof XMLHttpRequest!='undefined') 
	{
	  oXMLHTTP = new XMLHttpRequest();
	}
	
	return oXMLHTTP;
}



/*************************************************************************************************
this function will open a category's subcategories and questions linked to the category.
************************************************************************************************* */
function OpenCategory(ID, faqID, ComID)
{	
	var found = false;
		for (var j=0; j< arr.length; j++)
		{
			if (arr[j] == faqID)
			found = true;
		}
		
		if (found == false)
		{
			XMLCall(faqID, ComID);
			arr.push(faqID);
		}
		
		SwitchImage(ID);
		var display = document.getElementsByTagName("span");
		for (var i=0; i<display.length; i++)
		{
			 if (display[i].className=="submenu")
			 {
				if(display[i].id == ID)
				{
				if(display[i].style.display == "block")
					{
					display[i].style.display = "none";
					CloseSub(display[i].title);
					closeQuestions(display[i].title);
					closeAnswers(display[i].title);
					}
				else
					{
					display[i].style.display = "block";	
					}
				}
			}
		}
		//Show questions linked to this category ID
		showQuestions(ID);
}

/*************************************************************************************************
this function will open a category's subcategories and questions linked to the category.
************************************************************************************************* */
function showCategory(ID, faqID, ComID)
{	
		var found = false;
		for (var j=0; j< arr.length; j++)
		{
			if (arr[j] == faqID)
			found = true;
		}
		
		if (found == false)
		{
			XMLCall(faqID, ComID);
			arr.push(faqID);
		}
		
		var display = document.getElementsByTagName("span");
		for (var i=0; i<display.length; i++)
		{
			 if (display[i].className=="submenu")
			 {
				if(display[i].id == ID)
				{
					display[i].style.display = "block";	
				}
			}
		}
		//Show questions linked to this category ID
		showQuestions(ID);
}		

/*************************************************************************************************
this function will open a category's subcategories and questions linked to the category.
************************************************************************************************* */
function hideCategory(ID, faqID, ComID,Img)
{	
	var found = false;
	for (var j=0; j< arr.length; j++)
	{
		if (arr[j] == faqID)
		found = true;
	}
		
	if (found == false)
	{
		XMLCall(faqID, ComID);
		arr.push(faqID);
	}
	
	var display = document.getElementsByTagName("span");
	var tags = document.getElementById(Img);
	
	for (var i=0; i<display.length; i++)
	{
		 if (display[i].className=="submenu")
		 {
			if(display[i].id == ID)
			{
				if(tags.name == "PlusSign")
				{
					display[i].style.display = "none";
					CloseSub(display[i].id);
					closeQuestions(display[i].id);
					closeAnswers(display[i].id);
				}
			}
		}
	}
	//Close questions linked to this category ID
	if(tags.name == "PlusSign") {
		closeQuestions(ID);
	}
}		
/*************************************************************************************************
this function will switch the plus/minus image as the user clicks on it. 
************************************************************************************************* */
function SwitchImage(ID)
{
	var tags = document.getElementById(ID);
	if(tags.name == "PlusSign")
	{
		tags.src = "../Images/Pro/Category_Minus.gif";
		tags.name = "MinusSign";
	}
	else
	{
		tags.src = "../Images/Pro/Category_Plus.gif";
		tags.name = "PlusSign";
	}
//CloseImage(ID);
//	var tags = document.getElementsByTagName("img");
//	for (var x=0; x<tags.length; x++)
//	{
//		if(tags[x].name==ID)
//			{
//				if(tags[x].id == "PlusSign")
//				{
//					tags[x].src = "../Images/Pro/Category_Minus.gif";
//					tags[x].id = "MinusSign";
//				}
//				else
//				{
//					tags[x].src = "../Images/Pro/Category_Plus.gif";	
//					tags[x].id = "PlusSign";
//				}
//			}	
//	}
}

function switchImg(ID)
{
	var tags = document.getElementById(ID);
	if(tags.name == "ArrowRight")
	{
		tags.src = "../Images/hsproducts/ebay/Arrow_Down.gif";
		tags.name = "ArrowDown";
	}
	else
	{
		tags.src = "../Images/hsproducts/ebay/Arrow_Right.gif";	
		tags.name = "ArrowRight";
	}
}
/*************************************************************************************************
this function will switch all children plus images to minus images.
************************************************************************************************* */
function CloseImage(ID)
{
	var tags = document.getElementsByTagName("img");
	for (var x=0; x<tags.length; x++)
	{
	if(tags[x].title == ID)
			{
			tags[x].src = "../Images/Pro/Category_Plus.gif";
			tags[x].id = "PlusSign";
			CloseImage(tags[x].id);
			}
	}
}


		
/*************************************************************************************************
this function will close the Subcategory and recursively call itself for all its subcategories
************************************************************************************************* */		
function CloseSub(ID)
{
var tags = document.getElementsByTagName("span");
	for (var x=0; x<tags.length; x++)
	{
	if(tags[x].id == ID)
		 if(tags[x].style.display == "block")
			{
			tags[x].style.display = "none";
			CloseSub(tags[x].id);
			closeQuestions(tags[x].id);
			closeAnswers(tags[x].id);
			}
	}
}

/*************************************************************************************************
This function will close all the questions that linked to Category ID.
************************************************************************************************* */
function closeQuestions(ID)
{
	var Answers = document.getElementsByTagName("div");
	for (var j=0; j<Answers.length; j++)
		{
			 if (Answers[j].className=="question")
			 {
				if(Answers[j].id == ID)
				{
					Answers[j].style.display = "none";		 
				}
			}	
		}
}

/*************************************************************************************************
This function will close all answers linked to the category ID
************************************************************************************************* */
function closeAnswers(ID)
{
	var Answers = document.getElementsByTagName("span");
	for (var j=0; j<Answers.length; j++)
		{
			 if (Answers[j].className=="answer")
				if(Answers[j].title == ID)
					Answers[j].style.display = "none";
		}
}


/*************************************************************************************************
Displays all answers linked to the category ID
************************************************************************************************* */
function showAnswers(ID)
{ 
	var Answers = document.getElementsByTagName("span");
	
	for (var j=0; j<Answers.length; j++)
		{
			 if (Answers[j].className=="answer")
			 {
				if(Answers[j].id == ID)
				{
				if(Answers[j].style.display == "block")
					Answers[j].style.display = "none";
				else
					Answers[j].style.display = "block";				 
				}
			}	
		}
}

/*************************************************************************************************
Displays all answers linked to the category ID
************************************************************************************************* */
function showAnswer(ID)
{ 
	var Answers = document.getElementsByTagName("span");
	for (var j=0; j<Answers.length; j++)
		{
			 if (Answers[j].className=="answer")
			 {
				if(Answers[j].id == ID)
				{
					Answers[j].style.display = "block";				 
				}
			}	
		}
}

/*************************************************************************************************
Hide all answers linked to the category ID
************************************************************************************************* */
function hideAnswer(Faq,Img)
{ 
	var Answers = document.getElementById(Faq);
	var tags = document.getElementById(Img);
	
	if(tags.name == "ArrowRight")
	{
		Answers.style.display = "none";
	}

}

/*************************************************************************************************
Displays all questions linked with category ID
************************************************************************************************* */
function showQuestions(ID)
{
	var Answers = document.getElementsByTagName("div");
	for (var j=0; j<Answers.length; j++)
		{
			 if (Answers[j].className=="question")
			 {
				if(Answers[j].id == ID)
				{
					Answers[j].style.display = "block";				 
				}
			}	
		}
}


/****************************************************************************
** Used by Template FAQ to show and hide answers to questions
****************************************************************************/
function showQA(ID){
	var isNS = 0;
	var isIE = 0;
	if(navigator.appName == "Microsoft Internet Explorer")
		isIE = 1;
	else if(navigator.appName == "Netscape")
		isNS = 1;

	var docObj = (isNS) ? "document." : "document.all.";
	var styleObj = (isNS) ? "" : ".style";
	var domA = eval(docObj + "A" + ID + styleObj);
	var domQ = eval(docObj + "Q" + ID + styleObj);
	if(domA.display == "none"){
		domA.display = "";
		domQ.display = "";
	}
	else{
		domA.display = "none";
		domQ.display = "none";
	}
}

/**********************************************************************************
** Open new window, no options allow because the window will resize itself
***********************************************************************************/
function openWin(argURL){
	var opWin = window.open(argURL,"opWin","scrollbars,top=0,left=0,status")
	opWin.focus();
}

/************************************************************************************
** Onload function to resize window
************************************************************************************/
function SizeWindow(W,H){
	window.resizeTo(W,H);
}

</script>


	


		



<head>
	<title>Customer Support Software | Customer Service Software | Customer Support Automation | HostedSupport, Inc.</title>
	<link rel="stylesheet" type="text/css" href="layouts/template_style.css">

	<link rel="P3Pv1" href="../w3c/p3p.xml">
	<script type="text/javascript" language="JavaScript1.2" src="../hsproducts/layouts/engine.js"></script>
	<meta http-equiv="P3P" content='CP="NOI DSP NID CURa ADMa OUR IND UNI NAV"'>
	<P3P: policyref="https://www.hostedsupport.com/w3c/p3p.xml">
	
	
	<script language="JavaScript1.2" type="text/javascript" src="layouts/startChat.js"></script>
	
	
	
	<META NAME="keywords" CONTENT="customer support software, technical support, customer service software, customer support automation, help desk tracking, ticket tracking software, case tracking software, web customer service, web customer support, online customer service, online customer support, Hostedsupport.com, hostedsupport, hosted support, hosted customer support, hosted customer service, online support, online service,  customer relationship management, help desk tracking software, hostedsupport.net, customer service, customer support, support site, support website, help desk software, helpdesk software, CRM, web-based support, ticket, case management, cases, trouble ticket, knowledgebase, email, chat, web-based chat, online chat, support, web based support, web based ticket system, asp support, customer service asp, customer support asp">
	<META NAME="description" CONTENT="Customer Support Software for web-based companies.  Affordable, hosted CRM customer support solutions for knowledge management, problem reporting/ticketing, chat, self-help, email management, call center, reporting metrics all for a fraction of the cost of comparable software solutions. www.qualte.com"> 
	<META NAME="ROBOTS" CONTENT = "All">
</head>
	



<style>
	body {
		background-color: FFFFFF;
		/* background-image: url(../../images/templates/Gradients/Gradient_B.gif);
		background-repeat: repeat-x; */
	}
	A.Nav:link {color:333333; text-decoration:none;}
	A.Nav:visited {color:333333; text-decoration:none;}
	A.Nav:hover {color:33333; text-decoration:none;}
	A.Return:link {color:4984BC; text-decoration:none;}
	A.Return:visited {color:4984BC; text-decoration:none;}
	A.Return:hover {color:4984BC; text-decoration:underline;}
	TD.ButtonBGColor {background-color:      ;}

	Div.Nav {line-height:2; margin-left:8; margin-right:10; border-bottom-style:solid; border-bottom-color:CCCCCC; border-width:1; cursor:pointer; background-color:transparent;}
	Div.Nav3 {line-height:2; margin-left:8; margin-right:10; border-bottom-style:solid; border-bottom-color:CCCCCC; border-width:2; background-color:transparent; font-size:11px;}
	Div.Nav2 {line-height:2; margin-left:8; margin-right:10; border-bottom-color:CCCCCC; border-width:2; background-color:transparent; font-size:11px;}
	Div.Nav1 {line-height:2; margin-left:8; margin-right:10; cursor:pointer; background-color:transparent;}
	Div.Logo {background-color:FFFFFF; margin-top:8; margin-left:8; margin-right:10; width:162; height:103; border:solid; border-width:1; border-color:CCCCCC; display: table-cell; vertical-align: middle;}
	Div.Search {
		background-color:transparent; 
		width:700;
		height:48;
		background-image: url(../../images/hsproducts/ebay/Search_Bar_Bg.gif);
		background-repeat: repeat-x;
		border:solid; border-width:1; border-color:CCCCCC;
		display: table-cell; vertical-align: middle;
	}
	
	#box
	{
	margin-left: 5px;
	margin-right: 5px;	
	margin-top: 5px;
	margin-bottom:5px;
	padding: 0;
	text-align: left;
	height:500px;
	width:940px;				/* <-- use this to tie width to viewport size */
	/* width: 50em;				<-- use this for a set width */
	background-color: FFFFFF;;
	background-image: url(../../images/templates/Gradients/Gradient_B.gif);
	background-repeat: repeat-x;
	}
	.t {background: url(../../images/templates/Corners/dot.gif) 0 0 repeat-x; width: 100%;}
	.b {background: url(../../images/templates/Corners/dot.gif) 0 100% repeat-x}
	.l {background: url(../../images/templates/Corners/dot.gif) 0 0 repeat-y}
	.r {background: url(../../images/templates/Corners/dot.gif) 100% 0 repeat-y}
	.bl {background: url(../../images/templates/Corners/Corner_Bottom_Left.gif) 0 100% no-repeat}
	.br {background: url(../../images/templates/Corners/Corner_Bottom_Right.gif) 100% 100% no-repeat}
	.tl {background: url(../../images/templates/Corners/Corner_Top_left_B.gif) 0 0 no-repeat}
	.tr {background: url(../../images/templates/Corners/Corner_Top_Right_B.gif) 100% 0 no-repeat;}
</style>























































	









	


	


	


		

	



























	












	


	


	





	
	














	
	
	
	




	
	
		

		


		
	
	

	
	
	


	



	



	
	


<script>
	function cat_select(div)
	{
		div.style.backgroundColor='transparent';
	}
	function setText(text)
	{
		if(text.value == ' Ask a Question')
		{
			text.value = '';
			text.style.color = 000000;
		}
	}
	function x(inform)
	{
		if(inform.KeywordSearch.value == 'Ask a Question')
		{inform.KeywordSearch.value = '';
		inform.KeywordSearch.style.color = 000000;
		}
	}
</script>

<html>


<body>


<div id="box">
		
		<div class="t"><div class="b"><div class="l"><div class="r">	
		<div class="bl"><div class="br"><div class="tl"><div class="tr">
<table border="0" cellspacing="0" cellpadding="0" width="940" height="500">

<tr>
	<td height="103" width="162" align="center" valign="top">
		<br />
		<div class="Logo">
			<table border="0" cellspacing="0" cellpadding="0" width="100%" height="100%" align="center">
			<tr><td align="center">
			<img src="../companies/com30634/HXV-logoSMALLSIZE4.jpg" align="top" alt="HXV-logoSMALLSIZE4.jpg">
			</td></tr>
			</table>
		</div>
	</td>
	<td colspan="2" align="right">
		<table border="0" cellspacing="0" cellpadding="0" height="100%" style="margin-right:25">
			<tr><td>
				<div class="Search">
				<table border="0" cellspacing="0" cellpadding="0" width="100%" height="100%">
				<tr><td valign="middle">
				<form style="margin:auto 14; vertical-align:middle;" action="index.cfm?fuse=main.searchFaq" method="post" name="frmSearch" onSubmit="x(this)">
				<input type="hidden" name="skey" value="77E8DEEC52CF8AE8D781573E0E0EEF889F846AD00474D84585A940A8A744DD3BDC3D92C6A3183DBC4F117872C807886E2E9E0DB76F8811E598269F4840874417">
				<input style="margin-top:4; width:400px; height:22px; color:888888; vertical-align:top;" type="text" value=" Ask a Question" name="KeywordSearch" maxlength="255" size="50" onFocus="setText(this);">
				
				<input style="margin-top:5px; margin-left:8px; vertical-align:top;" type="image" src="https://app.hostedsupport.com/images/hsproducts/Search_Button_Off.gif"
				onmouseout="this.src='https://app.hostedsupport.com/images/hsproducts/Search_Button_Off.gif';"
				onmouseover="this.src='https://app.hostedsupport.com/images/hsproducts/Search_Button_On.gif';">
				<a href="http://www.hostedsupport.com/ebay" target="_blank">
				<img style="margin-top:3; margin-left:85px;" src="https://app.hostedsupport.com/images/hsproducts/eBay/Powered_By_HostedSupport.gif" border="0" alt="Powered by HostedSupport.com - Try it Free!"/></a>
				</form>
				
				</td></tr>
				</table>
				</div>
				
			</td></tr>
			
		</table>
	</td>
	
</tr>

<tr><td width="162" align="center" valign="top">
		<table border="0" cellspacing="0" cellpadding="0" width="180">
			<tr><td height="29">&nbsp;</td></tr>
			<tr><td valign="bottom" height="30">
				<div class="Nav3">
					<div style="margin-bottom:3;">
					<font color="333333"><b>Question Topics</b></font>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
					<a href="index.cfm?fuse=main.faq">
					<img src="https://app.hostedsupport.com/images/hsproducts/eBay/Home_Question_Topics.gif" border="0" alt="Home"/></a><br></div>
				</div>
				</td></tr>
			
			
			
			
			<tr><td valign="top"><a href="index.cfm?fuse=main.faq&catid=24217" class="Nav">
				<div id="cat_24217" class="Nav" onMouseOver="this.style.backgroundColor='EEEEEE'" onMouseOut="this.style.backgroundColor='transparent'" onClick="Javascript:cat_select(this);" ><div style="margin-left:4;">Items (0)</div></div></a>
				</td></tr>
			
			
			
			<tr><td valign="top"><a href="index.cfm?fuse=main.faq&catid=24218" class="Nav">
				<div id="cat_24218" class="Nav" onMouseOver="this.style.backgroundColor='EEEEEE'" onMouseOut="this.style.backgroundColor='transparent'" onClick="Javascript:cat_select(this);" ><div style="margin-left:4;">Shipping (0)</div></div></a>
				</td></tr>
			
			
			
			<tr><td valign="top"><a href="index.cfm?fuse=main.faq&catid=24219" class="Nav">
				<div id="cat_24219" class="Nav" onMouseOver="this.style.backgroundColor='EEEEEE'" onMouseOut="this.style.backgroundColor='transparent'" onClick="Javascript:cat_select(this);" ><div style="margin-left:4;">Payment (0)</div></div></a>
				</td></tr>
			
			
			
			<tr><td valign="top"><a href="index.cfm?fuse=main.faq&catid=24220" class="Nav">
				<div id="cat_24220" class="Nav" onMouseOver="this.style.backgroundColor='EEEEEE'" onMouseOut="this.style.backgroundColor='transparent'" onClick="Javascript:cat_select(this);" ><div style="margin-left:4;">Returns (0)</div></div></a>
				</td></tr>
			
			
			
			<tr><td valign="top"><a href="index.cfm?fuse=main.faq&catid=24221" class="Nav">
				<div id="cat_24221" class="Nav1" onMouseOver="this.style.backgroundColor='EEEEEE'" onMouseOut="this.style.backgroundColor='transparent'" onClick="Javascript:cat_select(this);" ><div style="margin-left:4;">Other (0)</div></div></a>
				</td></tr>
			
			
			
				<tr><td valign="top">
					<div class="Nav2">&nbsp;</div>
				</td></tr>
				
					<tr><td valign="top" height="25">
					
						<a href="index.cfm?fuse=main.case" class="Nav">
					
						<div class="Nav2" onMouseOver="this.style.backgroundColor='EEEEEE'" onMouseOut="this.style.backgroundColor='transparent'" > 
							<b>Contact Customer Support</b>
						</div>
					</a>
					</td></tr>
				
					<tr><td valign="top" height="25">
					
						<a href="index.cfm?fuse=main.login" class="Nav">
					
						<div class="Nav2" onMouseOver="this.style.backgroundColor='EEEEEE'" onMouseOut="this.style.backgroundColor='transparent'" > 
							<b>Login to view your past/current issues</b>
						</div>
					</a>
					</td></tr>
				
			
			<tr><td valign="top">&nbsp;</td></tr>
		</table>
</td>
<td valign="top" rowspan="2">
	<table border="0" cellspacing="0" cellpadding="0" width="80%" style="margin-left:30">
	<tr><td height="29">&nbsp;</td></tr>
	<tr><td>
		<table border="0" cellspacing="2" cellpadding="2" width="570">
		<tr><td>
		

	
	

	

	

	


	


	


	


	


	
	
	

	
	

	


	


	
	

	


	


	
		



	





		



	



	
	

		


	


	
	

	


	

<table border="0" cellspacing="0" cellpadding="0" width="100%">
<tr><td align="right"></td></tr>
<tr><td>
	
		





	





	
	

	


	


	


	


	


	


	


	


	


	
	


















































	









	


	


	


		


<script type="text/javascript">
function SwitchMenu(obj){
	if(document.getElementById(obj).style.display == "block")
		document.getElementById(obj).style.display = "none";
	else
	document.getElementById(obj).style.display = "block";
}

//Using JSMX Ajex to track question showing
function FaqTracking(CID,QID,Arrow) {
	var elem = document.getElementById(Arrow);
	if(elem.name == "ArrowDown") {
		var param = 'argCompanyID=' + CID + '&argFaqQuestionID=' + QID;
		http( 'POST' , '../../components/cfc_faq.cfc?method=FaqTracking', FaqTracking_response , param );
	}
}
	
function FaqTracking_response(obj) {
	//Place holder
}
</script>


<table border="0" cellspacing="0" cellpadding="2" width="100%">












	
	

		
			
		
		
		












	
	
	
	
	
	
	
	
	
	



<tr>
	<td><div style="font-size: 12px; vertical-align: top; color: #666666">&nbsp;</div>
<div style="font-size: 12px; vertical-align: top; color: #666666">&nbsp;</div>
<div style="font-size: 12px; vertical-align: top; color: #666666">&nbsp;</div>
<div style="font-size: 12px; vertical-align: top; color: #666666">&nbsp;</div>
<div style="font-size: 12px; vertical-align: top; color: #666666; text-align: center"><span style="color: #000080"><span style="font-size: 12pt"><strong>To raise a ticket with Customer Support,&nbsp;click on the left hand&nbsp;navigation - </strong></span></span></div>
<div style="font-size: 12px; vertical-align: top; color: #666666; text-align: center">&nbsp;</div>
<div style="font-size: 12px; vertical-align: top; color: #666666; text-align: center">&nbsp;</div>
<div style="font-size: 12px; vertical-align: top; color: #666666; text-align: center">&nbsp;</div>
<div style="font-size: 12px; vertical-align: top; color: #666666; text-align: center">&nbsp;</div>
<div style="font-size: 12px; vertical-align: top; color: #666666; text-align: left"><span style="color: #000080"><span style="font-size: 12pt"><strong>&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong><span style="color: #000000"><strong>Contact Customer</strong></span></span></span></div>
<div style="font-size: 12px; vertical-align: top; color: #666666; text-align: left"><span style="color: #000080"><span style="font-size: 12pt"><strong>&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&lt;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong><span style="color: #000000"><strong>Support</strong></span></span></span></div>
<div style="font-size: 12px; vertical-align: top; color: #666666; text-align: center">&nbsp;</div>
<div style="font-size: 12px; vertical-align: top; color: #666666; text-align: center">&nbsp;</div>
<div style="font-size: 12px; vertical-align: top; color: #666666; text-align: center">&nbsp;</div>
<div style="font-size: 12px; vertical-align: top; color: #666666; text-align: center">&nbsp;</div>
<div style="font-size: 12px; vertical-align: top; color: #666666; text-align: center">&nbsp;</div>
<div style="font-size: 12px; vertical-align: top; color: #666666; text-align: center"><span style="font-size: 10pt"><strong>(also please use for queries and any other type of question)</strong></span></div>
<div style="font-size: 12px; vertical-align: top; color: #666666; text-align: center">&nbsp;</div>
<div style="font-size: 12px; vertical-align: top; color: #666666; text-align: center">&nbsp;</div>
<div style="font-size: 12px; vertical-align: top; color: #666666; text-align: center">&nbsp;</div>
<div style="font-size: 12px; vertical-align: top; color: #666666; text-align: center"><span style="font-size: 10pt"><strong>We aim to respond within 24 hours.&nbsp;</strong></span></div>
<div style="font-size: 12px; vertical-align: top; color: #666666; text-align: center">&nbsp;<span style="font-size: 10pt"><strong>- You can also search the FAQs <a href="http://www.homexchangevacation.com/default.asp/p=88">here</a>.</strong></span></div>
<div style="font-size: 12px; vertical-align: top; color: #666666; text-align: center">&nbsp;</div></td></tr>
</table>




	
</td></tr>
</table>
	</td></tr>
		</table>
	</td></tr>
	</table>
</td>

<td valign="top" rowspan="2" align="right">
	<table border="0" cellspacing="0" cellpadding="0" style="margin-right:30">
	<tr>
	<td height="29">&nbsp;</td>
	</tr>
	<tr><td>
		
	
		

		<script type="text/javascript"><!--
			google_ad_client = "pub-1349450001950162";
			/* Default 120x240 */
			google_ad_slot = "4239086672";
			google_ad_width = 120;
			google_ad_height = 240;
			//-->
		</script>
		<script type="text/javascript"
			src="http://pagead2.googlesyndication.com/pagead/show_ads.js">
		</script>
	</td></tr>
	</table>
</td>

</tr>

<tr><td width="180">
	
	
</td></tr>
</table>
		
		
		</div></div></div></div>
		</div></div></div></div>
	</div>

</body>
</html>