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We are based in Sydney, Australia.

Sometimes bad things happened, please kindly send us a message for the exact problem you met, follow our steps to provide the information to solve the problem.Our customer service will always be here to help you out.

We offer fast, reliable, reasonable shipping by means of Australia Post, Toll ipec courier or other couriers.

Yes, the item is brand new in its original packaging. 

 Sorry that we don’t support phone service at the moment since it would drive up the cost on running the store,
thank you for your understanding.
However, if you are in need of urgency, please leave your contact number in the email content and let us know as much details as possible about the problem you are facing so that we would seek for assistance from the upper management.