Item number

 

Welcome to our help desk!

Answers to most questions can be found by searching or browsing our FAQs.
Simply click a topic at left or ask a question above to get started.




 

Most Viewed FAQs

      
 Sorry that we don’t support phone service at the moment since it would drive up the cost on running the store,
thank you for your understanding.
However, if you are in need of urgency, please leave your contact number in the email content and let us know as much details as possible about the problem you are facing so that we would seek for assistance from the upper management.

      
We are based in Sydney, Australia.

      
Questions will be replied one by one within 48 working hours. If you still not received the response for a long time, Please kindly send us a reminder for your urgent enquiry in case we missed your message or the message has been delivered to spam by the system.

      Sorry that pick-up service is not avaliable at the moment.
      
Sometimes bad things happened, please kindly send us a message for the exact problem you met, follow our steps to provide the information to solve the problem.Our customer service will always be here to help you out.