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We are based in Sydney, Australia.

 Sorry that we don’t support phone service at the moment since it would drive up the cost on running the store,
thank you for your understanding.
However, if you are in need of urgency, please leave your contact number in the email content and let us know as much details as possible about the problem you are facing so that we would seek for assistance from the upper management.

Questions will be replied one by one within 48 working hours. If you still not received the response for a long time, Please kindly send us a reminder for your urgent enquiry in case we missed your message or the message has been delivered to spam by the system.

If the item you received is faulty, customers should contact us with all details (photos or a video are preferred) to show the item faulty within 5 working days after the products are received.