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      We respond to emails Monday through Friday, 9am to 5pm Taipei time (+8 GMT), which means: 

in Berlin - Monday through Friday, 3am to 11pm 
in London - Monday through Friday, 2am to 10am 
in New York City - Sunday through Friday, 9pm to 5am 
in Paris - Monday through Friday, 3am to 11pm 
in San Francisco - Sunday through Friday, 6pm to 2am 
in Sydney - Monday through Friday, 11am to 7pm. 

Our goal is to reply to all emails received before 10 pm EST (S-Thrs) the same day. If you have not heard a reply to your question, please know that we will reply to it as soon as we get to it. Sometimes email volumes are extremely heavy, so if we can't get to it on the same day, it will get replied to the following business day. If you email us on the weekend, we will get back to you on Monday.

      Guesswhat? Our store is OPEN 24 hours a day and 365 days a year!However,we cannot be physically here while you are online due to timedifference. If you could please contact us at acuteshop@gmail.com,we'll be happy to answer any questions you have. We will respond asquickly as possible. 

Please note that our working hours at the office are Mondaythrough Friday, 9am to 5pm Taipei time (+8 GMT), which means: 

in Berlin - Monday through Friday, 3am to 11pm 
in London - Monday through Friday, 2am to 10am 
in New York City - Sunday through Friday, 9pm to5am 
in Paris - Monday through Friday, 3am to 11pm 
in San Francisco - Sunday through Friday, 6pm to2am 
in Sydney - Monday through Friday, 11am to 7pm